ONBOARDING • Corporate teams
Customer support kit — for the phone queue
Contents, price and lead times when the choice is driven by endurance for the queue: first impression balanced against budget.
What the Customer support kit is
The customer support kit is a tool for long queues: polo, thermal mug, notebook and desk mat for the daily queue. The kit is handed over together with the support team and follows one rule: on the new person’s first day the brand must be felt physically.
The Customer support kit plays a double role: practical, so the person is equipped on day one, and cultural, so the team and its values arrive without slogans. The driver is endurance for the queue.
Contents and decoration
The core of the set: polo shirts, thermos flasks, branded notebooks and mouse pads. Decoration follows the item: print or embroidery for tees and hoodies, engraving or pad printing for deskware.
For the Customer support kit, the planning cost per employee is 3000–11000 AMD (excluding 20% VAT), with an annual volume of 60–400 pcs. For senior tiers we propose premium items; for large volumes, a stored buffer for the next intake wave.
When it is handed over
In a support centre the queue never empties, and the team works in shifts. The polo must survive daily washing, the mug the long queue, and the notebook note-taking — because good support starts with good notes.
The risk we watch for: The risk is the shift change: a size gap between two shifts shows up in the first week. That is why the Customer support kit is kept packed in stock, and the size matrix is refreshed after every intake wave.
Fulfilment and lead times
Producing the Customer support kit takes 4–8 working days, or 3–5 on rush handling after artwork approval. For the summer intern wave we start production in advance so the packs are ready at kickoff.
In corporate companies the kit is usually waiting at the desk on the very first working day. Delivery is 24–48 hours in Yerevan, 3–5 working days to the regions via HayPost or 1–2 days via SPS Express, and for remote staff FedEx, DHL or Onex to individual addresses. Every Customer support kit shipment is tracked on one list.
- Production
- 4–8 working days, or 3–5 on rush handling after artwork approval
- Colour approval
- brand colours locked against Pantone references; sample in 5–7 working days
- VAT
- quotes are in AMD and exclude 20% VAT
- Yerevan delivery
- 24–48 hours after order confirmation
Independent supplier. merch.am is an independent B2B corporate-merch production and fulfilment partner for the Armenian market. Every figure on this page is in AMD and excludes 20% VAT, and represents a planning range rather than a quote. Kit composition, quantities and delivery windows are confirmed against a written brief before any order is placed.
Related pages
Frequently asked questions
How much does one Customer support kit cost
One Customer support kit is planned at 3000–11000 AMD per employee (excluding 20% VAT) at an annual volume of 60–400 pcs. The final price depends on contents, decoration and the size split.
What lead time should a Customer support kit wave plan for
Production is 4–8 working days, or 3–5 after artwork, plus delivery. The Customer support kit wave start date is known in advance, so packs are held in stock and distributed against the address list.
How do you guarantee durability in use
For the Customer support kit we approve artwork against Pantone references, keep a size matrix and refresh it before every wave. Changes before the print proof are free of charge.