PROCESS • Purchase process
Contact and enquiry — how the work starts
How Contact and enquiry runs at merch.am: steps, timelines and AMD prices when the choice is driven by a fast first answer.
What this page is
The contact path is simple: the first letter needs the quantity, the occasion and the deadline, and the answer arrives within two working days. This page answers the practical questions: which steps exist, how long each takes and which documents accompany the process.
A purchase process in Armenia is fast only when every step is fixed in writing. In the case of Contact and enquiry that means one point of contact, one AMD invoice and deadlines fixed in writing.
How the work runs
After the first letter the client receives a product mix within two working days — AMD prices, timelines and approval steps. The enquiry runs through one contact point so answers do not fragment across several inboxes.
The core steps of the Contact and enquiry track:
- Contact and enquiry: sharpening the brief
- Contact and enquiry: building the quote
- Contact and enquiry: launching production
What we watch for
The risk we watch during Contact and enquiry is this: The risk is an incomplete brief: without quantity and deadline the enquiry gets a general answer no one can decide on. That is why every step carries a written confirmation and its own owner.
The engine is a fast first answer: if the offer does not read along that axis, the Contact and enquiry programme loses its point. We build along exactly that axis, measured by fast turnaround and documentation completeness.
Prices and terms
Programmes on the Contact and enquiry track usually fall into the 1000–8000 AMD range per unit (excluding 20% VAT), with runs of 50–500 pcs. Every item, including branded notebooks, enters the quote as a separate line.
A purchase process in Armenia is fast only when every step is fixed in writing. Delivery on the Contact and enquiry track runs 24–48 hours in Yerevan, HayPost 3–5 working days or SPS Express 1–2 days to the regions, and FedEx, DHL or Onex beyond the border.
- Payment
- small orders via ArCa or Idram, larger programmes by bank transfer
- Regional delivery
- Gyumri, Vanadzor, Dilijan via HayPost in 3–5 working days or SPS Express in 1–2
- Minimums
- print from 50 pieces, embroidery from 100, lanyards and pens from 200
- Tax documents
- invoices are issued to the legal entity named in the order
Independent supplier. merch.am is an independent B2B corporate-merch production and fulfilment partner for the Armenian market. Meridian Expo Center, Yerevan Expo, the banks, couriers and companies named on this page are market context only and do not imply partnership, sponsorship or official status. Figures are indicative planning ranges in AMD and exclude 20% VAT; confirm every programme against a written brief before ordering.
Related pages
Frequently asked questions
What is the minimum run for Contact and enquiry
Print starts at 50 pieces, embroidery at 100, lanyards and pens at 200. A typical run on the Contact and enquiry track is 50–500 pcs, with branded notebooks planned at 1000–8000 AMD per unit excluding 20% VAT.
What lead time should Contact and enquiry plan for
The full cycle on the Contact and enquiry track is usually 2–3 weeks from brief to delivery: production 4–8 working days, a sample 5–7, and delivery within Yerevan 24–48 hours.
How do you guarantee fast turnaround
For a Contact and enquiry programme every step is fixed in writing, colours are locked against Pantone references, and the batch is inspected the day before packing.