Q&A

Name: Merch Armenia
Address: AM

50 answered questions — merch.am

Can I get rush 3-day production?: Yes. Rush production reduces standard 5-8 day lead time to 3 working days, with a +35% surcharge over base price. Capacity: up to 500 units of standard SKUs (T-shirts, mugs, water bottles, notebooks, …
What payment terms do you offer?: Standard: 50% deposit upon contract signing + 50% on delivery (in {country}). Recurring clients (3+ orders/year): 30 or 45 days net post-delivery on e-Invoice. Regulated industries (banks, government,…
Can you ship to multiple locations across {country}?: Yes. Multi-location distribution is common for large corporate orders. Standard pricing: +flat fee per additional address (5-10 EUR equivalent). For 10+ locations, we offer either: (a) regional hub-sp…
How do I approve a strike-off sample?: Strike-off (pre-production) sample is provided for client written approval before serial production starts. Process: (1) We prepare a sample with your logo printed at agreed Pantone, on the actual mat…
Do you offer EU export with EUR.1 certificates?: Yes. EU export from {country} uses EUR.1 (or EUR-MED for Mediterranean) certificate of origin to qualify for preferential treatment under EU/EFTA free trade agreements. We coordinate: (1) HS code clas…
What if my minimum order is below MOQ?: Our standard MOQs: 50 units for standard items, 30 units for premium items. Below 50: possible at proportionally higher unit price (small-batch tier). E.g., 25 silkscreen T-shirts: typically 50% premi…
How accurate is your color matching to my brand book?: We match Pantone PMS coordinates with Delta-E ≤ 2.5 tolerance — invisible to the naked eye in most lighting conditions. ΔE ≤ 1.0 is achievable on paper substrates; ≤ 2.5 on textile (silk-screen + ink …
Can I get a CO2 audit / carbon footprint report?: Yes. We calculate cradle-to-gate CO2e per project using GHG Protocol Scope 1 + 2 + 3 methodology. Report includes: per-SKU emissions (kg CO2e), material breakdown, energy consumption, transport emissi…
Do you offer white-label for marketing agencies?: Yes. White-label model: our company name does not appear on the final invoice, packaging, or any client-facing communication. Agency represents the project as their own work. Required: agency signs an…
Can I order a custom-shaped product?: Yes. Custom-shaped products (logo-shape mugs, custom-die packaging, monogrammed leather goods) require custom tooling: injection mold (2-50K EUR), die (300-800), embossing plate (200-500). MOQ for cus…
How fast can I get a quotation?: Standard quotation turnaround: 1-2 working days from receipt of brief. Rush quotation: same-day for clear briefs received before 12:00 local time. Brief should include: product type, quantity, brandin…
Are your prices negotiable?: Our pricing is volume-based with published tier breakpoints (50, 100, 250+, 500+, 1000+, 2500+). Within tiers, pricing is generally fixed. Negotiation room exists for: (1) recurring annual contracts (…
Can you provide supply chain traceability for materials?: Yes, on request. We can document: (1) Cotton origin (e.g., BCI Indian, Egyptian, Turkish) with farm-level certification. (2) Leather tannery (LWG-rated). (3) Metal alloy composition with mill certific…
Can I personalize each item with employee names?: Yes. Per-item personalization (employee name, role title, hire date) is supported via: (1) Laser engraving — best for metal/wood/leather, no per-unit setup cost beyond CSV. (2) Sublimation — full colo…
Are your prices VAT/tax inclusive?: No. All prices are quoted ex-VAT ({tax}). VAT is added on the e-invoice (e-Fatura/SEF/RS.ge/TaxisNet/FTA). For EU export, VAT is zero-rated with proof of export — invoice is issued without VAT, custom…
How do you handle defects in production batches?: QC standard: AQL 2.5 (ISO 2859-1). For 1000-unit run, 80 inspected per ISO standard, max 5 minor + 3 major + 0 critical defects allowed. If our QC detects defects below threshold: production passes. I…
Can you store inventory for us (drop-ship later)?: Yes. Store-and-distribute model: we hold pre-produced inventory in our warehouse and ship on-demand per your instructions. Storage fee: 2-5 EUR/unit/month (depending on item size). No setup cost. Use …
Can items be branded with text in multiple languages?: Yes. Multi-language branding is common in {country} (often {lang_native} + English + Russian). For silkscreen/UV print: each language uses one screen/setup, so 3 languages = 3 setup costs + 3 ink colo…
What's your return / exchange policy?: For verified production defects per AQL 2.5: free replacement, free return shipping. For non-defects (incorrect specifications signed off by client): no return — strike-off approval is binding. For si…
Do you offer artwork/logo design services?: Yes. In-house design team handles: (1) Logo creation (start from scratch or refresh): 500-2500 EUR, 5-10 days, 3 concepts + 2 revisions. (2) Brand book preparation: 1500-5000 EUR, 10-15 days, 30-50 pa…
Can I visit your factory / production site?: Yes. Pre-arranged factory visits welcome — please request 5-7 working days in advance. We can show: (1) Active production runs, (2) QC procedures in action, (3) Material warehouse, (4) Sample room, (5…
What makes you different from other corporate merch suppliers?: 5 differentiators: (1) Multi-country footprint — production in {country} for local clients, exports to EU/EFTA/CIS for cross-border buyers. (2) Multi-language project management — we communicate in {l…
What's the process for placing a large order (5000+ units)?: Large orders (5000+ units): typically 4-6 month timeline. Step 1: Initial brief and bulk pricing analysis (5 days). Step 2: Capacity assessment + tooling design if needed (5-15 days). Step 3: Contract…
Can you help us with an RFP / tender response?: Yes. We have extensive experience responding to public and private corporate RFPs. Standard RFP package we provide: (1) Company overview document (capabilities, audited finances, certifications). (2) …
Are there any hidden costs?: No. Quoted price = final invoice price (excluding VAT which is line item separately). Itemized line items: per-unit cost × quantity = subtotal; setup fees (only for new tooling/screens, disclosed upfr…
How long until my order is delivered after I approve?: Standard timeline from approval (strike-off + deposit confirmed): (1) Production: 5-8 working days standard, 8-14 working days for premium/custom packaging. (2) QC: 1 working day. (3) Final packing: 1…
Do you have certified organic cotton T-shirts?: Yes. We stock GOTS-certified (Global Organic Textile Standard) and OEKO-TEX 100-certified organic cotton T-shirts in basic colors (white, black, navy, grey). MOQ 100 units. Slightly higher cost than c…
Can I get samples before deciding to order?: Yes. Two options: (1) Demo samples (no logo) — free, we lend sample for 14-day evaluation, return required. Catalog includes ~50 popular SKUs available for demo. (2) Strike-off sample with your logo —…
Can your compliance package handle a complex tender?: Yes. Our standard compliance package includes: ISO 9001 certificate (current), ISO 14001 (current), OEKO-TEX 100, BSCI/Sedex audit reports (latest), REACH SVHC declaration (signed), RoHS declaration (…
Can you invoice in EUR / USD / RUB / CNY / etc.?: Base invoicing currency is {currency}. We support multi-currency invoicing for: EUR, USD, GBP, CHF, AED, RUB, RSD, TRY, GEL — depending on your country. Exchange rate basis: ECB published rate at invo…
Can you ship to Russia or Belarus?: Yes (subject to current sanctions and your due diligence). Russia: shipping via Tbilisi-Sochi or Yerevan-Volgograd land corridors, customs ~24-48h, EAEU origin certificate available. Belarus: shipping…
Can you integrate with our ERP / procurement system (Coupa, Ariba, SAP, Oracle)?: Yes. EDI / API integration available with: Coupa, Ariba SAP, Oracle, NetSuite, Microsoft Dynamics, Workday, Sage. Setup: 5-10 working days (configuration on both sides). Cost: typically zero for clien…
How much does laser engraving cost?: Laser engraving cost: 50-150 {currency}/unit on metal (water bottles, USB drives, pens), 80-200/unit on leather (portfolios, journals, cardholders), 30-100/unit on wood (notebooks, plaques). MOQ 30 un…
Where does your fabric come from?: Our fabric sourcing tiers: (1) Tier-1 (premium): Italian mills (Loro Piana, Cariaggi), Japanese mills (Kuroki, Olympus), Turkish mills (Erak, Gulle Tekstil) — ISO + OEKO-TEX certified, GOTS-certified …
Can you produce a kit for a launch event?: Yes. Launch event kits typically include: branded T-shirt (1 size, signature color), branded notebook, premium pen, sticker pack, custom-printed event card with QR code, branded coffee mug or water bo…
Do you offer branded electronics (power banks, chargers, USB drives)?: Yes. Top categories: (1) Power banks (5K-20K mAh): {currency} 80-300 with logo, MOQ 100. CE + RoHS + UN38.3 certified. (2) Wireless chargers (15W Qi): 60-180, MOQ 100. (3) USB drives (8GB-128GB): 35-1…
What packaging options are available?: Tiers: (1) Bulk poly bag — 0.05-0.15 {currency}/unit, no branding. (2) Standard mailer — 0.50-1.50/unit, brown kraft FSC. (3) Branded gift box (300gsm cardboard with custom print) — 3-8/unit. (4) Prem…
How much more does rush production cost?: Rush surcharge: +35% over standard pricing. Compresses 5-8 day standard production to 3 working days. Strike-off compressed to 24h. Capacity limit: 500 units of standard SKUs in stock colors. Beyond 5…
What currencies do you accept for payment?: Primary: {currency} (local). Multi-currency: EUR, USD, GBP, CHF for international clients. Exchange rate: ECB published rate on invoice date. For EU clients: EUR preferred (no FX surcharge). For US cl…
Can I track my shipment in real-time?: Yes. All shipments tracked end-to-end. We provide: (1) Tracking number with carrier link (DHL, FedEx, UPS, local). (2) Real-time status updates via email at each milestone (departed origin, in transit…
Can you handle classified / confidential information (logos, designs)?: Yes. Standard procedure includes: (1) Mutual NDA before any design files are exchanged. (2) Encrypted file transfer (S3 with KMS, or Tresorit). (3) Limited internal access (only 3-person production te…
When is final payment due?: For new clients: 50% deposit due within 5 working days of contract signing (production cannot start without deposit). 50% balance due upon delivery confirmation in {country}. For recurring clients (3+…
Can you photograph the finished product for our marketing?: Yes. In-studio product photography service: 200-500 {currency} per session (3-5 SKUs). Includes: white-background catalog shots, lifestyle in-context shots (with mockup environment), close-ups of stit…
Can you set up a branded employee gift store / online portal?: Yes. We set up a private branded e-commerce portal (subdomain like swag.{domain}) where employees browse pre-approved branded items + redeem credits or budget. Features: (1) Multi-language UI ({lang_n…
Can I source 50+ different SKUs at once?: Yes. Multi-SKU bulk orders welcome. Process: (1) You send a single brief listing all SKUs with desired quantities. (2) We provide a unified quotation (single PO, single invoice, single contract). (3) …
Does eco-certification add to product cost?: Some eco-certifications add cost; others don't. Cost-neutral: OEKO-TEX 100 (already standard for tier-1 mills), FSC for paper (most are already FSC mix), recycled rPET (essentially same cost as virgin…
Can you quote for government / defense / public sector?: Yes. Public sector quotations require additional documentation: (1) Bidder qualification statement. (2) Technical compliance matrix (per RFP requirements). (3) Financial statements (2-3 years audited)…
How many Pantone colors can be printed simultaneously?: Method-dependent: (1) Silkscreen — up to 12 spot colors per item, but each adds setup cost (50-150/screen). 1-3 colors typical for cost efficiency. (2) Sublimation — full CMYK gamut, up to 16M colors,…
How much does a strike-off sample cost?: Strike-off cost varies by item complexity and material: simple T-shirt ~25-50 {currency}, mug ~30-60, leather portfolio ~80-150, custom-die packaging ~150-300. Standard: 35-100 range. Lead time: 2-4 w…
How long can finished items be stored in your warehouse?: Standard storage: 12 months from production complete date, included in price (no additional fee). Beyond 12 months: 2-5 {currency}/unit/month thereafter. End-of-12-month options: (1) Drop-ship to your…