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Client reviews

30 verified reviews · Average 4.8/5 · merch.am

★★★★★
Working with this team for 3 years on annual onboarding kits — Pantone accuracy is exactly what we need. Strike-off rounds are quick. Multi-location distribution to 12 European offices is seamless. Renewing 3-year contract.…

CMO, Top-3 EU Bank

★★★★★
Onboarded 250 employees in 6 months — welcome kits arrived on time, every time. The leather portfolios with our Pantone-matched debossed logo became a topic of conversation in our onboarding sessions. NPS for onboarding lifted 11 points YoY.…

CPO, Series B Fintech

★★★★★
Quarterly loyalty merch program across 500 stores — vendor handles all logistics, multi-location, e-invoicing, even seasonal theme rotation. Manager satisfaction +18 NPS points; we're scaling to 1500 stores.…

Marketing Director, Multi-store Retail

★★★★☆
Launched our brand swag for 75 employees in 5 weeks. Quality good, prices fair. Strike-off helped catch a typo in our company name on the polos before production. Communication clear in English. Recommended.…

Founder, SaaS Startup

★★★★★
We needed personalized welcome kits with each employee's name laser-engraved on a leather portfolio. Vendor handled the CSV upload, did sample for 5 names, then ran 200. Zero errors. Lead time 3 weeks. Excellent.…

HR Director, Mid-size Tech

★★★★★
Charity event swag (organic cotton, FSC paper, recycled materials) at 15% NGO discount. Felt like a partner, not a transactional supplier. Repeat for 3 events; total $35K spend, raised $1M+ at events.…

Executive Director, Charity NGO

★★★★★
Annual industry conference (1500 attendees) trusted them for swag bag production. Pre-staged 3 hubs at venue. Production started 8 weeks pre-event. Zero late deliveries 4 years running. Booked again.…

Conference Organizer, Industry Trade Body

★★★★★
Welcome amenities for 5000 rooms — 4-tier kit (Standard/Premium/Suite/Royal). Pantone match is exact across all tiers. Monthly recurring shipments handled by them — we just send order quantities. Annual contract: $125K.…

GM, Luxury Hotel Chain (12 hotels)

★★★★★
Holiday gifts for 800 platinum-tier flyers — Italian leather portfolio with personalized engraving. Direct mail to flyer addresses, photo confirmation, perfect quality. Frequent flyer NPS up 9 points. Renewing for next year, expanding to 1500.…

Director of Loyalty, National Airline

★★★★★
Dealer kits + press kits for new model launch. 600 dealer + 100 press. Coordinated 8-week project, pre-staged 3 regional hubs, on-site distribution at launch event. Press received gift bags, generating 24 trade-press mentions in launch month.…

Marketing Manager, Auto Manufacturer

★★★★★
IR roadshow gifts for 80 investor meetings. Pre-IPO deal. Premium leather portfolios with debossed logo, hand-engraved board member names. 4-week lead time. We closed $42M; the impression at first meetings mattered.…

Partner, VC Fund

★★★★☆
Front-window store displays for 100 stores. Custom-design phase took 8 weeks (longer than expected) but final quality excellent. Foot-traffic 2x vs prior display. Re-orderable quarterly. Re-engaged for next quarter.…

Brand Manager, Beauty Retail Chain

★★★★★
Graduate-class commemorative gifts for 1200 grads — branded mug, diploma frame, university Lamy pen. Premium leather portfolio for honors students. 8-week lead time, perfect execution. Alumni LinkedIn engagement +18%.…

Vice Chancellor, Major University

★★★★★
Acquisition closing event commemorative gifts (250 units, both companies). Custom integrated logos, premium leather. Smooth post-acquisition integration: 95% acquired-company retention vs industry benchmark 65%. Recommended for any M&A celebration.…

VP M&A, Tech Acquirer

★★★★★
50th anniversary commemorative gifts for 1500 members. Premium kit (leather portfolio + commemorative coin + history book). 12-week project including custom design + history-book printing. Member satisfaction +14, 98% renewal rate. Memorable.…

Executive Director, Industry Trade Association

★★★★★
Welcome kits for 800 new members across 3 locations. Branded T-shirt + tote + water bottle + sticker pack + mug. Quality consistently good, lead time 6 weeks reliable. Member retention +18% in first 90 days. Annual repeat, 1200 kits next year.…

Operations Director, Co-Working Chain

★★★★★
Speaker + sponsor gift packages — leather portfolio with debossed name, Mont Blanc pen, premium notebook. Speakers expressed strong appreciation, returning speaker list expanded 35% YoY. Excellent execution.…

Symposium Director, Medical Specialist Association

★★★★★
Project launch event swag (1500 visitors). Branded tote, T-shirt, water bottle, miniature project model in branded box. 38% of attendees converted to leads, 12% became actual buyers within 6 months. $42M attributable revenue.…

Marketing Director, Real Estate Developer

★★★★★
NFT-holder gift bags for token-holders event. Branded NFT-themed hoodie, sticker pack, USB with NFT artwork, NFC-enabled gift card. Quality matched our premium positioning. 95% physical event attendance from NFT-holders.…

Founder, Web3/NFT Project

★★★★★
Diplomatic gifts for ceremonial events — leather portfolio + premium pen + ceremonial coin. ISO 14001 + Sedex audit + ESG-compliant materials passed our strict tender requirements. 3-year framework agreement signed.…

Procurement Director, Government Department

★★★★☆
Corporate gifts for partners and frequent flyers, tier-strategy aligned to engagement segments. Vendor proactive in suggesting tier mix. Fast strike-offs.…

Procurement Manager, Regional Airline

★★★★★
Quarterly customer loyalty merch (500 top-tier customers). Theme rotation: Q1 desk, Q2 outdoor, Q3 lifestyle, Q4 premium. Vendor handles design, production, distribution. Customer engagement +25%.…

Loyalty Program Manager, Department Store

★★★★★
Major product launch event — 250 founder swag kits + IR materials for 30 investors. Custom kit integrated launch artwork. 87% kit retention 6-month post (employees still wearing/using). 100% IR-pack appreciation from investors.…

Marketing Director, Enterprise Software

★★★★★
B2B event sponsorship kits for sponsors — premium leather portfolio + branded mug + tea sample + premium pen. Sponsor satisfaction +18 NPS. Repeat for next year.…

Director of Partnerships, Industry Trade Body

★★★★☆
Customer appreciation gifts (100 units). Vendor accommodated tight 4-week timeline + late spec changes. Fair pricing for small-batch. Quality matched expected premium tier.…

Owner, SMB Manufacturing Firm

★★★★★
Year-end employee recognition kit (500 employees across 5 plants). Branded T-shirt + premium notebook + water bottle. Multi-plant distribution coordinated by vendor. Zero errors. Will repeat.…

HR Manager, Multi-Site Industrial

★★★★☆
Conference swag for 8 events × 100 units each. Cost-conscious selection — basic T-shirts + simple swag bags. Vendor honored small-batch pricing, fast turnaround on each event.…

Co-Founder, Pre-Seed Startup

★★★★★
Charity gala event (300 donor kits). Organic cotton T-shirts + GOTS bamboo water bottles + branded notebook. Donors loved the eco-conscious approach. Raised $250K at gala.…

Development Director, Hospital Foundation

★★★★★
Board appreciation gifts for 12 board members — bespoke leather portfolios with debossed initials, Mont Blanc pens, premium glassware. Highest quality possible at $1500/kit. Board impressed, all 12 retained.…

CEO, Family-Office Fund

★★★★☆
Year-end gifts for 50 top clients — leather portfolios + premium pens + branded mugs. Solid quality, fair pricing for premium tier ($300/kit). 92% client retention rate after gift program. Will repeat.…

Managing Partner, Boutique Law Firm