Retail chain — 500 store managers loyalty program quarterly

Multi-store retail chain (500 stores, 150 employees average) ordered 500 quarterly loyalty kits for store managers — $300K annual contract. Each quarterly kit varies by season: Q1 desk organizer + calendar, Q2 outdoor (water bottle + picnic kit), Q3 lifestyle (tote + cap), Q4 premium gift box (gourmet + branded items). Personalization: store-name engraved on at least one item per kit. Result: store-manager NPS +18 points, 12-month retention +12% (industry benchmark only +3%). Annual contract auto-renewed.