Questions & answers
B2B merch frequently asked questions in Armenia
A collection that holds the most common questions about B2B merch programs — from 20% VAT application to EAEU customs rules, MOQ, certifications, and Yerevan's transport infrastructure.
Armenia and EAEU context
FAQ answers are anchored in Armenian and EAEU regulations: 20% VAT application (Tax Code of Armenia), EAEU customs rules, State Revenue Committee decisions, and the local transport infrastructure. Each answer cites specific legal acts or practices.
Payment-related answers reference Ardshinbank, Ameriabank, Converse Bank, HSBC Armenia, Unibank, Armeconombank; the ArCa card scheme; Idram mobile wallet; and SWIFT international payments.
Transport-related answers cover HayPost (national post with DHL partnership), SPS Express (local), DHL Armenia and FedEx Armenia for international shipments. Customs clearance is coordinated with the State Revenue Committee, which requires accurate HS codes, commercial invoices, and packing lists.
Certification answers focus on OEKO-TEX Standard 100 (textile safety), GOTS (organic cotton), GRS (recycled materials), FSC (paper and wood), REACH (chemical safety in the EU), and Bluesign (sustainable production).
Pricing and budget frames
Pricing answers reference observed market rates. T-shirts 4,500-12,000 AMD + VAT / pc; polos 7,000-18,000 AMD + VAT / pc; drinkware 3,000-12,000 AMD + VAT / pc; bags 2,500-6,500 AMD + VAT / pc. Screen setup 8,000-15,000 AMD + VAT per colour; embroidery 10,000-25,000 AMD + VAT per colour.
Order volume can return 5-15% discount. Typically 500+ units unlock 10-15%. Welcome-packs run 12,000-35,000 AMD + VAT per pack depending on components.
Lead time
Lead-time answers reflect standard practice: 4-6 weeks from approved brief to delivery. With seasonal load: 6-9 weeks. Ready-stock: 1-2 weeks. Per decoration method: digital 1-3 weeks; screen 3-5 weeks; embroidery 4-7 weeks.
Seasonal planning
Seasonal answers cover Armenia's two heaviest windows: September-December (year-end commitments) and March-June (industrial and tech events). Plan programmes 10-12 weeks ahead in those windows. Winter conditions (December through February) can affect transport.
Delivery and handover
Delivery answers cover HayPost, SPS Express, DHL Armenia, and FedEx Armenia. Yerevan 1-3 working days; marzes 2-5 days; international 5-14 days. Customs clearance is coordinated with the State Revenue Committee.
What this FAQ is and contains
The B2B merch FAQ is concentrated on Armenia-specific needs. Each answer is grounded in practical experience and documented with concrete references.
Who this is for
The FAQ answers are useful for everyone discussing B2B merch programmes: procurement managers, event managers, marketing leads, HR managers, and financial-sector professionals.
Specifications and materials
Answers reference technical characteristics, quality standards, and certification requirements for textiles, drinkware, bags, and electronics.
Common mistakes
The most common errors when applying the FAQ answers: late question submission, insufficient context, and price-only comparisons. Recommend sending the brief alongside the question for an accurate offer.
Process and steps
FAQ answers are delivered in 6 phases: receipt, analysis, drafting, editing, approval, and publication. Each answer is verified against practice and documents.
Case study
One of the most-asked questions — "How do I plan a 500-unit welcome-pack programme?" — is solved as follows: brief 8 weeks out, supplier selection (2-3 candidates), artwork approval 6 weeks out, PO 4 weeks out, handover 1 week before the event.
Compliance and certifications
FAQ answers include compliance requirements: OEKO-TEX, GOTS, GRS, FSC, REACH, plus Armenian Tax Code, State Revenue Committee rulings, and the Personal Data Protection Law.
Comparison with other solutions
B2B merch answers in the Armenian context differ from generic B2B answers by accounting for 20% VAT (not US/EU rates), EAEU customs (not EU customs), and Armenia's specific transport infrastructure.
Program lifecycle
The FAQ collection is updated regularly to account for regulatory changes, market shifts, and accumulated practice. Update cycle is typically 3-6 months.
Frequently asked questions
What is the minimum order quantity (MOQ)?
Depends on product and decoration method. T-shirts 30-100 units, drinkware 30-100 units, welcome-pack 20-50 units, ready-stock from 10 units.
Does VAT apply to B2B merch?
Yes, 20% VAT applies to all custom-printed merchandise, with limited exceptions per the Armenian Tax Code.
What is the lead time?
Standard 4-6 weeks. Seasonal load 6-9 weeks. Ready-stock 1-2 weeks.
How are certifications delivered?
Documented certifications (OEKO-TEX, GOTS, GRS, FSC, REACH) come with the shipped merchandise.
How is customs clearance handled?
Coordinated with the State Revenue Committee — e-declaration for EAEU, customs broker for other directions.