System status — operations dashboard
Live operations status from merch.am: regional production capacity, customs clearance, supplier on-time-delivery, IT system uptime, and incident history.
Current status
All systems operational. No active incidents as of the most recent dashboard refresh.
Production capacity by region
| Region | Apparel | Drinkware | Tech accessories | Status |
|---|---|---|---|---|
| Armenia (Yerevan) | 72% utilized | 61% utilized | 54% utilized | Available |
| Cyprus (Limassol) | 58% utilized | 69% utilized | 72% utilized | Available |
| Georgia (Tbilisi) | 67% utilized | 52% utilized | 74% utilized | Available |
| UAE (Dubai) | 74% utilized | 81% utilized | 83% utilized | Tight (Q3 capacity) |
| Serbia (Belgrade) | 69% utilized | 71% utilized | 66% utilized | Available |
| Turkey (Istanbul) | 78% utilized | 71% utilized | 66% utilized | Tight (apparel) |
Customs clearance — average times
| Lane | Last 30 days | 90-day average |
|---|---|---|
| Armenia → EU (DCFTA) | 2.1 days | 2.3 days |
| Cyprus → EU intra-bloc | 1.0 days | 1.0 days |
| Georgia → EU (DCFTA) | 2.4 days | 2.5 days |
| UAE → GCC | 1.2 days | 1.3 days |
| UAE → EU | 3.1 days | 3.4 days |
| Serbia → EU (CEFTA) | 1.8 days | 2.0 days |
| Turkey → EU (Customs Union) | 1.6 days | 1.7 days |
Supplier on-time-delivery (rolling 90-day)
- Apparel — 97.4% (target 96%)
- Bags and accessories — 96.2% (target 95%)
- Drinkware — 98.1% (target 96%)
- Tech accessories — 95.8% (target 95%)
- Print and stationery — 98.6% (target 97%)
- Premium gifts — 96.0% (target 94%)
IT system uptime (rolling 12 months)
| System | Uptime | SLA target |
|---|---|---|
| Public website / catalog | 99.97% | 99.9% |
| Punch-out endpoints (cXML / OCI) | 99.95% | 99.9% |
| Customer portal | 99.93% | 99.5% |
| Public API (beta) | 99.91% | 99.5% |
| Webhook delivery | 99.89% | 99.5% |
Quality KPIs
- Defect rate (AQL 2.5 visual) — 0.42% (target ≤1.0%)
- Color accuracy (ΔE vs target) — 1.4 average (target ≤2.0)
- Re-work rate — 0.31% (target ≤0.5%)
- Customer-reported issue rate — 0.18% of POs (target ≤0.5%)
Recent incidents (last 90 days)
- 2026-04-03 — resolved — Punch-out cXML endpoint slow response (avg 4.8s vs target 1.5s) for 2 hours; root cause: upstream DNS provider; mitigation: moved to backup DNS.
- 2026-03-12 — resolved — Webhook delivery delayed up to 12 minutes for 45 minutes; root cause: queue worker memory leak; mitigation: hotfix + canary deploy now in place.
- 2026-02-08 — resolved — Catalog images degraded for ~30 minutes; root cause: CDN regional outage; mitigation: failover to secondary CDN automated.
Subscribe to status
Email status@merch.am to subscribe to incident notifications by email or webhook. Status updates are also posted to our public roadmap page.
Disclaimer
This dashboard reflects rolling averages and is updated nightly. Real-time live-status feed available to enterprise clients via the customer portal. SLAs and exact figures per client are governed by the Master Services Agreement signed at onboarding.