ServiceNow integration
Self-service portal for employees to request branded merch via approved catalog.
Why this matters
Self-service portal for employees to request branded merch via approved catalog. Procurement teams using this platform can connect us into their existing workflow — no separate portal logins, no offline POs, no manual reconciliation. Setup takes 1-3 weeks depending on platform configuration; once live, it cuts admin time by 60-80% on recurring orders.
What's supported
- Catalog punch-out (cXML / OCI / hosted)
- Contract pricing per buyer with tier discounts
- PO acknowledgment and confirmation
- Advance Shipping Notice (ASN)
- Invoice submission via the platform
- Payment status retrieval
- Supplier performance scorecard (OTD, defect rate, sustainability)
- Audit-document repository (EcoVadis, Sedex, ISO certs)
Setup process
- Discovery call (30 min) — confirm your platform version and required protocols
- Sandbox connection (3-5 days) — we connect to your test environment
- Catalog configuration (5-10 days) — your branded catalog with contract pricing
- UAT (3-5 days) — your team tests procurement and approval flows
- Production go-live (1-2 days) — switch to production endpoint
- Training (1-2 hours) — typically 2 sessions for procurement and end users
Pricing
One-time setup: $1,500-4,500 depending on platform complexity (waived for clients with $50K+ annual spend). Ongoing: included in unit price (no transaction fees, no SaaS surcharge).
Reference clients
We have integrations live with mid-market and enterprise B2B clients across banking, tech, retail, and hospitality. Reference call available under NDA after initial discovery.
Get connected
Email integrations@merch.am with: your platform + version, your IT contact, expected go-live date. We'll respond within 1 business day with a discovery call slot.