Warranty FAQ

1. How long is the warranty?

1 year on apparel and bags, 2 years on electronics, 30 days on consumables (food/beverage gift items). Defects within warranty are replaced or refunded at our cost.

2. What does warranty exclude?

Damage from improper care (washing instructions ignored), normal wear, intentional misuse, customer-supplied artwork errors not flagged at proof, and force majeure events.

3. How do I file a warranty claim?

Email support@ with order number, photos of defect, quantity affected. We respond within 1 business day. For valid claims we issue replacement or refund within 7 working days of receiving returned goods.

4. Do you cover shipping for warranty returns?

Yes. For confirmed defect returns we send pre-paid return label or arrange courier pickup at no cost. For non-defect returns (e.g. ordering error) buyer pays return shipping.

5. Are accessories under warranty?

Yes. Lanyards, charging cables, packaging, and other accessories included with main item are under same warranty as the main item.

6. What about product recalls?

Voluntary recalls (safety risk) — full coordination, replacement, and any remediation cost at our expense. Mandatory recalls per regulator order — same.

7. Can the warranty be extended?

Yes for select premium items with extended manufacturer agreements. Cost is typically 1-3% of unit price per additional year of coverage.

8. Does the warranty cover supplier change?

Yes. Warranty obligations transfer to the new supplier within 30 days of any switch. Documented in contract; this protects you against vendor consolidation risk.